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We are here to help you set up, explore, and solve issues with ease.

What do you need help with?

Yonbo Manual

Complete guide to setting up and using Yonbo.

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AIPi Manual

Step-by-step instructions for configuring and customizing AIPi.

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Knowledge base

Your go-to resource for FAQs, tips, and product insights.

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Yonbo Manual

Complete guide to setting up and using Yonbo.

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AIPi Manual

Step-by-step instructions for configuring and customizing AIPi.

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Knowledge base

Your go-to resource for FAQs, tips, and product insights.

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Product tutorials

All
AIPi
Yonbo
AIPi: Simple configuration operation
Yonbo: Smartest Home Robot That Grows with Your Family
AIPi-Lite: quick start
Yonbo: quick start & unboxed!
AIPi: Simple configuration operation
Yonbo: Smartest Home Robot That Grows with Your Family
AIPi-Lite: quick start
Yonbo: quick start & unboxed!
AIPi: Simple configuration operation
Yonbo: Smartest Home Robot That Grows with Your Family
AIPi-Lite: quick start
Yonbo: quick start & unboxed!

FAQs

How do you define and handle my “personal data”?

Our guiding principle is simple: what happens on your device, stays on your device.We define “personal data” as the memories, conversations, and unique experiences you share with your AI companion. Here’s how we protect it:

  • On-Device First: The vast majority of your data, especially sensitive “memories,” are generated, processed, and stored locally on your X-Origin AI hardware. We can’t see them.
  • Smart & Safe Cloud Interaction: When your device needs to access a large cloud-based AI model (like for advanced reasoning), it doesn’t send your raw data. Instead, the information first goes through multiple layers of on-device processing to remove personal identifiers and make it anonymous.
  • You Are Not the Product: We are a hardware and software company. Our business is selling products that you love, not selling your data. Ever.
Do you collect any data to improve your products? Can I opt-out?

Yes, we collect limited, non-personal data to improve our service, and yes, you have complete control to opt-out.

To fix bugs and understand which features are most useful, we may collect anonymous usage data, such as app performance or interaction frequency with a certain feature. This data is never tied to your personal identity.

More importantly, we believe in giving you the choice. We offer a “Privacy Mode” in the app settings. When you enable it:

  • No New Memories are Saved: Your device operates in a “stateless” mode.
  • No Usage Data is Shared: It stops sending any anonymous data to our servers.

You can turn this mode on or off at any time. The choice is always yours.

How can I completely delete my data?

You are in the driver’s seat. You can erase your data easily and permanently.
You have two simple ways to control your data footprint:

  • For Data on the Device: You can perform a “Factory Reset” at any time. This will permanently erase all locally stored memories, settings, and personalizations, returning the device to its original state.
  • For Data in the Cloud: In the app, you will find a clear, one-tap option to “Delete Cloud Data.” This removes any account-related information and anonymized data logs from our servers.
How do you protect me from attacks and address concerns about your team’s location?

We secure your data with industry-leading infrastructure and a “fully local” approach for our US users.

We understand that in today’s world, where a company is based matters. While our core engineering team is located in China, we have built a separate and robust infrastructure specifically for the United States to ensure your data’s security and sovereignty.

  • US Data Stays in the US: All cloud resources and data for our US customers are deployed on Amazon Web Services (AWS) servers located within the United States.
  • Best-in-Class Partners: We use OpenAI’s commercial APIs for advanced AI features, meaning we benefit from their world-class security and privacy protocols.
  • Encrypted and Secure: All data that travels between your device and the cloud is fully encrypted in transit and at rest, protecting it from external threats.

Our commitment is to provide you with a trustworthy product that respects your privacy, regardless of where our engineers are writing the code.

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